Refund policy
We want you to feel completely confident trying KleerHearing.
Every order includes a 30 day trial period and a 1 year limited warranty, both starting the day your hearing aids arrive.
Returns within 30 days
If you are within your 30 day trial period, please email us first at support@kleerhearing.com before sending anything back. Our team will help you troubleshoot the issue, since many concerns can be resolved with a simple adjustment or cleaning tip.
If a return is still the right choice after troubleshooting, we will send you a Return Merchandise Authorization (RMA) along with the correct return address. Please do not send returns to any other address. Returns sent without an RMA cannot be accepted.
To qualify for a refund, the hearing aids must be returned in their original packaging with all included accessories (charging case, cable, cleaning brush, ear domes, and so on), and must be in working condition.
Refunds will not be issued if the hearing aids show signs of physical damage, water exposure, wax buildup or poor maintenance, or unauthorized modifications.
Customers are responsible for return shipping costs. Refunds are issued to the original payment method only, typically within 3 to 5 business days of us receiving and inspecting the return.
Manufacturing defects
A manufacturing defect is a fault in materials or workmanship that stops the hearing aids from working as intended under normal use, such as a device that will not power on, will not hold a charge, or produces no sound despite proper setup.
Please report a manufacturing defect within 7 days of delivery by emailing support@kleerhearing.com with a description of the issue and photo or video evidence. Confirmed defects are repaired or replaced under warranty rather than refunded.
Items that are not refundable
Shipping fees, missing or opened accessories, and any paid warranty upgrade once it has been used are not refundable, regardless of whether a return is approved.
Returns after 30 days
Returns requested after the 30 day trial period are not eligible for a refund.
Return process
- Email support@kleerhearing.com to begin the return process and explain the issue.
- If eligible, we will send you an RMA number along with our return address.
- Write your order number and RMA number clearly on the outside of your return package. Please do not write on the original product packaging.
- Once we receive and verify your return, your refund will be processed to your original payment method.
Refund Eligibility
To qualify for a refund under the 30 day trial period, the following must be met:
- The hearing aids are returned in their original packaging
- All included accessories are returned (charging case, cable, cleaning brush, ear domes, and so on)
- The hearing aids are in working condition
If a hearing aid is found to have a manufacturing defect, a free replacement will be sent under warranty instead of a refund.
However, refunds will not be issued if the hearing aids show signs of:
- Physical damage
- Water exposure
- Wax buildup or poor maintenance
- Unauthorized modifications
Returns must also include the order number. Returns received without an order number may experience processing delays.
Failed Delivery Due to Customer Error
If a delivery fails because of an incorrect or incomplete a, an uncollected package, or missed delivery attempts, a refund will not be issued. Depending on the situation, a replacement may be offered at Kleer's discretion, or the order may be returned subject to a $50 restocking fee to cover return shipping and handling.
Manufacturing Defects
A manufacturing defect is a fault in materials or workmanship that causes the hearing aids to not function as intended under normal use.
Examples of manufacturing defects include:
- Hearing aids that do not power on or charge right out of the box
- Devices that fail to hold a charge under normal use
- Devices that produce no sound despite proper setup
Manufacturing defects should be reported within 7 days of delivery by emailing support@kleerhearing.com with a description of the issue and photo or video evidence. Confirmed defects are repaired or replaced under warranty rather than refunded.
Warranty
Every KleerHearing order includes a free 1 year limited warranty starting on the delivery date. If your hearing aids develop a manufacturing defect during this time, we will repair or replace them at no cost.
This warranty does not cover physical damage, water exposure, wax buildup or poor maintenance, or unauthorized modifications.
Order changes and cancellations
Order changes and cancellations are accepted until the end of the day the order was placed. After this window, please contact support@kleerhearing.com and we will do our best to help, though changes may no longer be possible once an order has shipped.
Shipping issues
If your order arrives lost or damaged in transit, contact us and we will send a free replacement. Refunds are not issued for orders lost or damaged in transit, since these cases are covered by replacement instead. If delivery fails due to an incorrect address or a refused delivery, a refund will not be issued, though we may offer a replacement at our discretion.
Policy changes
KleerHearing reserves the right to update this policy at any time.
Contact
support@kleerhearing.com
KleerHearing, 30 N Gould St Ste N, Sheridan, WY 82801, US