Shipping policy

Processing Time

Every order is processed and shipped within 1 to 3 business days of purchase.

Shipping Cost

Shipping within the United States is a flat $7.84 per order

Delivery Time

Once shipped, delivery typically takes 4 to 7 days. From order to delivery, the full
process is usually around 10 business days total.

International Shipping

International shipping is available. Rates and delivery times vary by destination and are calculated at checkout.

After You Place Your Order

A confirmation email is sent right after checkout, followed by a separate email with tracking information once the order ships. If a confirmation email has not arrived within 24 hours, check the spam folder first, then reach out at support@kleerhearing.com.

Lost or Damaged in Transit

If an order is lost or damaged in transit, contact support@kleerhearing.com and a free replacement will be sent right away. Refunds are not issued in this case, since it is covered by replacement instead.

Delivery Failure Due to Our Error

If a delivery fails because of a mistake on Kleer's side, such as an incorrect shipping label or a warehouse error, a free replacement or a full refund will be issued, whichever is preferred.

Failed Delivery Due to Customer Error

If a delivery fails because of an incorrect or incomplete a, an uncollected package, or missed delivery attempts, arefund will not be issued. Depending on the situation, a replacement may be offered at Kleer's discretion, or the order may be returned subject to a $50 restocking fee to cover return shipping and handling.

Returns

Every order includes a 30 day trial period. For full details on returns and refunds once an order has arrived, see the Return and Refund policy.

Questions

For any shipping questions, reach out at support@kleerhearing.com.